Introduction
At JetFlare Vornexus Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Credit card and payment information
- Government-issued ID for registration purposes
- Date of birth and nationality
- Special requests and preferences
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
- Location data (with your consent)
Third-Party Information
- Information from booking platforms and travel agencies
- Social media profile information (when you connect accounts)
- Credit verification and fraud prevention data
How We Use Your Information
Service Provision
- Process reservations and manage your stay
- Provide requested services and amenities
- Handle billing and payment processing
- Respond to inquiries and provide customer support
Communication
- Send booking confirmations and important updates
- Provide information about our services and facilities
- Send promotional materials (with your consent)
- Conduct customer satisfaction surveys
Business Operations
- Improve our services and facilities
- Analyze usage patterns and preferences
- Ensure security and prevent fraud
- Comply with legal and regulatory requirements
Information Sharing and Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Reservation management systems
- Marketing and communication services
- Maintenance and technical support
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights and property
- Ensure guest and employee safety
- Prevent fraud and illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Staff Training: Regular privacy and security training for all employees
- Secure Facilities: Physical security measures to protect data storage
While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously update our security practices to maintain the highest level of protection.
Your Privacy Rights
Under Canadian privacy laws, you have the following rights:
Access and Correction
- Request access to your personal information
- Correct inaccurate or incomplete information
- Update your contact preferences
Data Portability and Deletion
- Request a copy of your data in a portable format
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications
Objection and Restriction
- Object to certain uses of your information
- Request restriction of processing in specific circumstances
- Opt-out of automated decision-making processes
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand website usage and performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Provide services and maintain your relationship with us
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for operational purposes
Typical retention periods:
- Guest registration information: 7 years after last stay
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
- Financial records: As required by tax and accounting laws
International Data Transfers
Your information may be transferred to and processed in countries other than Canada for the following purposes:
- Cloud storage and data processing services
- Customer support and reservation systems
- Marketing and analytics platforms
We ensure appropriate safeguards are in place, including:
- Adequacy decisions by the Privacy Commissioner of Canada
- Standard contractual clauses
- Certification schemes and approved codes of conduct
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For guests between 13-18 years of age, we require parental consent before collecting any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updates during your next visit or stay
Your continued use of our services after any changes indicates your acceptance of the updated policy.